THE UNUSUAL TOURIST LTD.
Terms & Conditions
The following Conditions are the basis of your contract with The Unusual Tourist Ltd.
Please read them with care.
In these Conditions, “Event” means the tour, activity, event or trip you wish to book; “we” means The Unusual Tourist Limited, incorporated in England and Wales with company number 11140493 and registered address at 4 Timbercroft Close, Four Marks, Alton, Hampshire, GU34 5BB England; and “you” means the person booking the Event.
By booking an Event, you agree that you and all other people included by you on the booking have read these Conditions and agree to be bound by them.
These Conditions are governed in all respects by English Law.
1.1 We endeavour to ensure that all the information published on our website is accurate, however occasional changes and errors may occur and we reserve the right to correct prices and other details in such circumstances. You will be advised of the current price of the Event before your booking is confirmed.
2. Booking an Event
2.1 You must be at least 18 years old to book an Event, although others included by you on the booking can be under 18 years old. You are responsible for all fees due under the booking, and for obtaining the consent of anyone else included in your booking.
2.2 You should put in place appropriate travel health insurance and personal belonging insurance including covering the cost of cancellation by you, assistance (including repatriation) in the event of accident or illness, medical expenses, personal baggage, money and public liability. You shall provide evidence of such insurance on request including insurer’s name, policy number and emergency contact number. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs.
2.3 You accept the possible risks inherent in travel and in relation to your particular Event.
2.4 All our Events are subject to availability and are not confirmed until we issue a booking confirmation. We reserve the right to return your payment and decline to issue a booking confirmation at our absolute discretion.
2.5 We issue booking confirmations by email. We do not take responsibility for non-receipt of emails. Please ensure your spam filter is not blocking emails from [email protected] or [email protected] If you do not receive a booking confirmation, please check your spam folder or email us at [email protected]
2.6 Please check your booking confirmation carefully. If any details are incorrect, please contact us immediately.
2.7 We cannot accept any liability in respect of your booking documentation for inaccuracies (a) based on information you have provided to us; and/or (b) if you do not notify us of any within ten days of receipt. We will do our best to rectify any mistake notified to us outside these time limits but you may incur additional costs.
3.1 Due to the complex planning, logistics, and ticket issuing that goes into the Events, you must pay all sums due in full before we can issue a booking confirmation.
3.2 For customized multi-day Events that is part of a package, a €300 non-refundable fee is charged for designing an itinerary for you. If the itinerary is confirmed, this fee will be subtracted to your total cost. A 30% non-refundable deposit is to be paid upon confirmation and the balance to be fully paid 90 days before the date of the first Event.
3.3 Full payment will be due immediately for bookings made within 90 days of travel.
3.4 We accept bank transfers but all bank fees are to be incurred by you and the amount received should be in the currency of the country where the Event is located. We also accept credit/debit (Visa, Mastercard, Amex) card payment (up to a maximum of £5,000) through the secure payment system of PayPal subject to service charge fees.
4. Suitability for an Event
4.1 If you or any member of your booking has any medical condition, disability, mobility issue, dietary requirement or other special requirement which may affect your Event, please tell us before you make a booking so that we can assist you in considering the suitability of the Event. If you do not do so, we may be required to cancel your Event if we or our supplier reasonably determines that you cannot participate in the Event for reasons of health and safety. No refund or payment of any costs incurred by you will be made by us under these circumstances.
5. Attending an Event
5.1 When you attend an Event you agree to comply with the rules and regulations for the Event, and you agree that the provider of the Event shall be entitled to refuse or cease your participation if you fail to do so. We also reserve the right in our reasonable discretion to terminate your Event if your conduct or the conduct of any member of your group is considered to be disruptive or may prejudice our reputation. No refund or payment of any costs incurred by you will be made by us under these circumstances.
5.2 For weather-dependent Events, please also contact us the day prior and be sure to provide correct local contact details in case we need to reach you.
5.3 Please ensure that all members of your booking have a valid photo ID for the Event. This is particularly important if any of your booking has qualified for a reduction based on age.
5.4 If you agree to let us film, photograph or otherwise record your attendance at the Event, including any feedback you give to us, you agree that we may use such recordings for any purpose relating to our business including on our website.
5.5 If you are provided with any equipment during an Event, such as headphones or sound systems, you must return these at the end of the Event. If you fail to do so, you agree that you shall meet all costs of replacing the equipment.
6.1 Your booking confirmation includes details of the meeting point and time for your Event. You must arrive to the meeting point at least 5 minutes prior to the start of the Event. Please allow sufficient time to arrive.
6.2 If you or your travel companions are running late or need assistance in finding the meeting point, please call our office at the number provided in your booking confirmation, and we will do our best to assist you. But, please note that late arrivals or no shows are non-refundable.
7. Changes you wish to make
7.1 If you wish to change the date of your Event or change the number in your party, please email [email protected] as soon as possible. We will try to accommodate your request, but we do not promise that we will be able to do so.
7.2 If we are able to accommodate your request, all changes are subject to a processing fee equal to 10% of the total price of the single event changed with a minimum of £50 plus any additional third party costs such as museum entry and reservation fees.
7.3 If we are able to change or cancel your booking, we shall send you confirmation of cancellation or amendment by email. Any change is only accepted once all additional fees have been paid.
7.4 No refunds are due or payable if we cannot accommodate your changes.
8. Cancellations you wish to make
8.1 If you wish to cancel a single day Event (including reducing the number in your party) and you give us more than 7 days notice, we will refund you 80% of the Fee, but we will retain non-refundable third party costs such as museum entry and reservation fees. On request, we will explain to you any non-refundable third party costs included within your Event.
8.2 If you wish to cancel a single day Event and you give to us fewer than 7 days notice, no refunds are due or payable.
8.3 For customized multi-day Events, cancellation penalties are based on the following scale:
• 90 days before: 30% of the total cost
• 60 days before: 50% of the total cost
• 30 days before: 70% of the total cost
• 14 days before: 100% of the total cost
8.4 For accommodations included in your multi-day Event or package, a 100% cancellation fee may apply unless otherwise stated in your booking confirmation.
8.5 Do note that you may be able to recover your cancellation fees through your insurance.
8.6 No refunds are due or payable if you fail to attend all or part of an Event for any reason whatsoever including due to transport delays or ill health.
9. Changes & Cancellation by Us
9.1 We may occasionally have to make changes or cancel your booking due to unforeseen circumstances or reasons beyond our control .
9.2 If we make a minor change to your Event we will make all reasonable efforts to inform you or your travel agent as soon possible if there is time before your departure, but we will be under no obligation to pay any refund. Examples of minor changes include, changes to the mode of transportation, change of accommodation to another of the same or higher standard, changes of tours within the same city, changes in daily itineraries.
9.3 Occasionally we may have to make a major change to your Event. Examples of major changes include the following, when made before departure: a change of accommodation area for the whole or a significant part of your trip, a change of accommodation to that of a lower standard or classification for the whole or a significant part of your trip, a significant change to your tour itinerary, missing out on one or more destination entirely.
9.4 If we have to make a major change or cancel your Event, we will inform you as soon as possible and if there is time to do so before departure, offer you the choice of:
– accepting another tour of equivalent or superior standard;
– accepting a specified travel arrangement of a lower standard to that previously booked together with a refund of the difference in price; or
– cancelling the tour and obtaining a full refund of all monies paid.
9.5 Please notify us of your choice within 7 days of our offer. If you fail to respond to us, we shall be entitled to cancel your Event and the provision below shall apply.
9.6 If we cancel all or part of an Event for reasons outside of our control or otherwise including weather, as a result of any act or omission of a supplier, our sole liability to you shall be to refund the price paid for the Event or part of the Event that hasn’t taken place. We shall calculate any part refund acting reasonably and in good faith.
10.1 Upon acceptance of the booking, prices are fixed and final. If we are obliged to modify pricing due to significant variations, e.g. transportation costs due to increase in price of fuel; changes to permits for particular services; or, revision in tax laws governing UK or destination/s booked, we will inform you as soon as possible.
10.2 We will absorb and you will not be charged for any increase equivalent to 2% of the price of your cost. You will be charged for the amount over and above that.
10.3 However, if the increase is more than 8% of the total price of your confirmed holiday, you will have the option of:
1. accepting the price increase and paying the requested amount;
2. accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality, you will not have to pay more but if it is of lower quality you will be refunded the difference in price); or
3. cancelling your confirmed booking and receiving a full refund of all monies paid to us. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your revised invoice.
10.4 There will be no change made to the price of your confirmed holiday within 14 days of the day of your first Event nor will refunds be paid during this period.
11. Force majeure
11.1 If a site, attraction, church or museum during the day/time of your Event is closed or some rooms/artworks are unavailable due to force majeure, including strikes, floods, fire, earthquakes, extreme weather conditions, terrorism, renovations, religious ceremonies or other unforeseen closures, we will do our best to contact you as soon as possible and offer an alternative solution, such as changing the itinerary, rescheduling the Event, or providing a refund, pending availability and at full company discretion. We cannot be held liable for unannounced closures/unavailabilities, in full or in part, that are at the discretion of the site/church/museum.
12.1 If the Event includes a package (as defined here in the Package Travel Regulations), you have the benefit of an insurance policy under which the insurer agrees to indemnify consumers, who shall be insured persons under the policy, against the loss of money paid over by them under or in contemplation of contracts for packages in the event of our insolvency.
13. Our liability to you
13.1 We agree to provide our service with reasonable skill and care. If we fail to do so, and you are still on the Event, we will (where possible and appropriate to the circumstances), endeavour to organise suitable alternative arrangements at no extra cost to you. In all other cases, please notify us within 6 months of the Event, and we shall investigate matters and (where appropriate) make prompt efforts to find appropriate solutions.
13.2 We are not responsible for the acts and/or omissions of any third parties with whom you may have made any direct bookings or arrangements that have not involved us.
13.3 We are not liable to you where our failure or the improper performance of any of our obligations to you is due to (a) your or any member of your booking’s act or omission such as lost or theft of museum or railway/bus tickets; (b) any act or omission of any third party unconnected with us.
13.4 To the extent permitted by law, our maximum liability to you is to refund the fee paid for the Event. Nothing in this provision is intended to exclude our liability for death or personal injury caused by our negligence.
14.1 You must observe the rules, if any, relating to the accommodation.
14.2 You must vacate the accommodation in most areas by 10 am on the day of departure. Check-in is normally available from 4 pm onwards subject to hotel management discretion. You will be advised of any exceptions.
15. Damage you cause
15.1 You agree that you are responsible for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made direct to us or our supplier as soon as possible.
15.2 If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded.
Last updated 20. February 2019
Additional Section valid from January 2021
TRAVELING DURING THE COVID-19 PANDEMIC
With the COVID-19 pandemic, travel has been heavily restricted. Presently, our operations are subject to new laws, regulations, and bylaws governing travel at this time. This Section is designed to raise your awareness to the possible extent of change to travel during this peri-od.
1. Each country advises all its citizens to read the country-specific travel advisories and em-bassy updates on the impact of COVID-19 worldwide. Each destination may have travel re-strictions in place that may include certificate of negative Covid test results taken less than 48hrs. before start of travel, mandatory quarantines and testing, and closed borders, which may be introduced with very short notice. We reiterate the importance of informing your-selves about these.
2. We strongly recommend that you also monitor notification of the Centers for Disease Control and Prevention and the World Health Organization (WHO) for the latest information regarding COVID-19 before your trip.
3. By booking a tour with us during the COVID-19 pandemic, you agree to the following:
a. The COVID-19 pandemic is indisputably beyond our control. COVID-19 and related restrictive measures cannot possibly be predicted, affected, altered, or avoided by us. Therefore, you understand that it is your sole responsibility to verify the latest domestic and international travel restrictions in connection with COVID-19 including, but not limited to, referring to the above and other reliable and official sources. We remain at your disposal at all times and upon your written request, will be able to advise you about the situation in your destination country. Failure to familiarize yourself with the latest rules and regulations concerning the COVID-19 pandemic is your sole responsibility.
b. Being fully aware of the ongoing COVID-19 pandemic and the inherent risk to travel, you are accepting not to hold The Unusual Tourist Ltd. liable for any travel re-striction, cancellations, and delays by transportation, accommodation, entertain-ment, and other relevant institutions and providers. You fully agree that the above events fall outside of our control.
c. You understand that it is your responsibility to have travel insurance to ensure you have coverage for all medical needs, trip cancellation, and other unpredictable changes to your trip. Once you confirm your Event, you also understand that con-cerns or fear of travel is not a covered reason for cancellation relating to COVID-19. You will not hold us responsible for your decision not to purchase an adequate travel insurance or any denial of the claim by travel insurers relating to COVID-19 or any other claim under your policy.
d. You understand that the above restrictive measures, including, but not limited to, the measures affecting destination country entry and departure regulations may change during your trip, and in turn, affect your trip. You will not hold us responsible for the above.
e. You are aware that additional screening procedures and restrictions may take place at airports and in public areas. You are aware that these restrictions may include mandatory face coverings and/or temperature checks in airports, hotels, ships, trains, or other means of transport. You fully agree to follow and comply with health and safety measures against the spread of COVID-19 introduced by local govern-ments or our suppliers. You understand that failure to comply with these require-ments might result in a denial of services or access to certain facilities, moreover, depending on jurisdiction, you might be held liable for breaking the law. You agree that failure to follow the above regulations is your sole responsibility.
f. You are fully and personally responsible for your own safety and actions during your trip and you recognize that you may be at risk of contracting COVID-19. You will not hold us responsible for the above.
4. With full knowledge of the risks involved, you release, waive, discharge The Unusual Tour-ist Ltd. from any and all liabilities, claims, demands, actions, and causes of action whatsoev-er, directly or indirectly arising out of or related to any loss, damage, injury, or death, that may be sustained by you related to COVID-19 while on your Event with us that may lead to unintentional exposure or harm due to COVID-19.
5. You agree to indemnify, defend, and hold harmless The Unusual Tourist Ltd. from and against any and all costs, expenses, damages, lawsuits, and/or liabilities or claims arising whether directly or indirectly from or related to any and all claims due to injury, loss, or death from or related to COVID-19.
6. The rules of this Section remain effective for any matters arising from your trip during the COVID-19 pandemic.
7. We may require you to sign a Liability Release Waiver individually with each person in your party as a pre-requisite to the confirmation of your Event. The existence or non-existence of such an individual waiver signed with each customer does not invalidate any part of this Section of the Terms and Conditions.
8. By booking an Event with us you hereby acknowledge that you have read this Section of the Terms and Conditions; that you are at least eighteen (18) years old and fully competent to give your consent; that you have been sufficiently informed of the risks involved and that you give your voluntary consent in accepting the Terms and Conditions as your own free act with full intention to be bound by the same, and free from any inducement or representa-tion.
9. You agree to the Terms and Conditions on behalf of any dependents traveling with you. Insofar as adult family members, other adults, and otherwise legally capable travellers on your reservation are concerned, you agree to introduce the foregoing Terms and Conditions to them before booking a tour with us and sharing their personal information. You represent that you have presented the Terms and Conditions to all persons traveling with you and that they have fully and validly accepted the Terms and Conditions after having read them.